I traded in three phones over seven months ago, and I'm still dealing with ongoing billing issues that cause my monthly bill to fluctuate significantly. Every time I call customer service to resolve the problem, I’m told it’s been “fixed”—yet a month or two later, I’m hit with even higher charges. This cycle keeps repeating, and it’s beyond frustrating. I've been a loyal customer for over a decade, and this is by far the worst experience I've had. When I completed the trade-in, I was assured that any changes to my bill would be minimal. Instead, I’m seeing increases of $130 to $240 each month, not including the $420 increase this month, depending on whatever adjustments were made.
We are sorry to read that you've been having these issues with your trades, especially after all these years with us, and we'll be glad to look into this. To better assist you, we'll be sending you a private message.
~Freddy
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