Why was I charged for Travel Pass when I never made a phone call or sent a text?
Knowing all the details of your charges is crucial. We can definitely check on this for you together. The Travelpass session starts anytime service is used on a phone. This includes anytime data is used for an internet connection even when a call or text is not made. Many devices that use data/internet like Smartphones, Tablets, etc. will use data at times even when the devices are not being used directly for calling, texting, and internet. When this happens, a Travelpass session can be initiated. However, this can be prevented by turning off the device or putting the device in Airplane mode. Here is more information about the Travelpass feature:
https://www.verizon.com/support/travelpass-faqs/
Does this information help? Is this possibly what happened?
We want to ensure all your questions are answered and can go over more details together if you want as well.
-Sean
Hello, jamirains! Just checking in, did this information help?
-Nikki
Start a new topic or ask questions in the open forum.
