Trying to make payment arrangement I’m unable to reach customer service to extend my arrangement it has being difficult due that I’m a bedridden patient and I don’t have access to go to a store or location. Will appreciate any help and information.
I certainly understand the difficulties with being bedridden, and I hope that you feel better soon, Jhn316pagan. I am here to help. You may be able to modify your payment arrangement online. If you're unsure how to do that, you can follow the steps under the "managing" section here: https://www.verizon.com/support/promise-to-pay-faqs/
Otherwise, the only other option would be to reach out financial services team at 866-266-1445. They are avaialble Monday - Saturday from 8am -10pm ET and Sunday from 10am - 7pm ET.
You had mentioned not having any luck reaching customer service. What specifically happens when you try to contact us?
-Joseph
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