in July 2022 I received a free iPhone 13 for existing customers. However, the individual inputted it incorrectly and unbeknownst to me because I was getting on a new plan I didn’t think anything about my bill being a little higher and didn’t know II was paying for a free iPhone 13. I just found that out when Verizon sent me an email stating that I was halfway through payment and I was eligible for an iPhone 15 with a $415 credit. I called and talked to someone who told me not to worry that they would start crediting my phone bill, and I should see a difference in my February bill however, that did not happen so I called again to speak to someone else who stated that I was eligible for the iPhone 15 I asked if that money that was paid toward the 13 which was supposed to be free could be applied. They stated to me that I could turn in my phone get a $415 credit automatically and that the other monies that had been paid for an iPhone for 13 that was free would be credited to my account . I received a statement today stating that my bill is even higher and no resolution to the almost $600 that is owed back to me because of an employees mistake on a computer. everyone I talk to tells me that they understand and that there will be some resolution. I have asked to speak to a supervisor over four times. I called back twice today and was told that I would definitely hear from the supervisor today. However, Customer Service is now closed and again I have no resolution I’ve been blown off by Verizon employees telling me that’s my problem, I’ve had other employees tell me they understand completely, but can’t do anything that it Has to be cleared by someone in Billing or a supervisor then who am I talking to ?I spoke with my attorney he told me no it is point of discovery and you discovered that when Verizon sent you an email stating that you had paid your iPhone 13 half off I have the receipt which shows that my phone was free. I’ve heard from other employees looking into my plan stating that they can see that my iPhone 13 was free. I am on automatic payments, and Verizon continues to take money from me. I am at my wits end. I am reaching out to the community to see if anybody has a contact number or another way to get a hold of higher ups who will rectify this situation I have been a Verizon customer for 18 years I have never ever had a situation like this! HELP!
Hello, Rchris195, thanks for reaching out in reference to your payment agreement and billing charges. We definitely appreciate your 18 years of loyalty and want to help ensure that you receive the help you need. So we can best assist, we will be reaching out via Private Message.
-Lauren
Thank you, I was assisted by one of your supervisors Eren. I am hopeful that my issue was resolved.
Rchris195, we are glad that you were able to get the assistance you needed. Please don't hesitate in reaching back to us in case there is anything we can help you with in the future. 😊
~Ivone
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