Turned 4 phones for promtion credit only 2 were applied. All 4 phones in same box? Why amd I being double billed?

[Michaelpena2017]

Hello,

I recently turned in 4 phones for the recent promotion on any phone and get a promotional rate.  I returned in 4 phones in the same box but only 2 got the promotional amount.  Warehouse claims all 4 phones were received, but Indian and the Philippine call centers can't help.  No one calls me back to help and now my bill is doubled.  I feel dupped because all my family phones were paid off.  Any one have any tips on how I can get this resolved without doing small claims in my area?

[vzw_customer_support]

Hello, Michaelpena2017, we know it's important to get your credit added. So we can better assist, we will be reaching out via Private Message.

-Lauren

[Michaelpena2017 · Accepted solution]

Lauren never helped me.  I think she is AI.