Unable to process your request at this time

I've tried for a couple of days to log into the website.  I have an expiring credit card that I'd like to update, as well as potentially add services.  Unfortunately, the login credentials are accepted but then I receive that error message.  

Re: Unable to process your request at this time
Moderator Emeritus

Hi cbsnow,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.