I have been trying to speak with someone in financial services and get the run around . It keeps asking for a payment when I was told my arrangement was already set
We apologize for the inconvenience. Unfortunately if there is a past due amount on the account that exceeds a certain amount of days, a payment arrangement will not guarantee the service will not be interrupted. Since your service is currently interrupted, you will need to pay the past due amount on the account to have it restored. If you feel this is a mistake we recommend calling our financial services team from a different number to see if they can help you. You can reach them at 1-866-266-1445.
~Ivone
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