After about 20 years of being a loyal customer, I can no longer be happy with Verizon. Constant arguing over the phone with nothing getting resolved. Recently my family went out the country on vacation. I went into a Verizon store to ask an employee about travel pass. The employee assured me there will be no charges on my account as long as I don’t sign up for any travel pass. Come to find out a week into my trip, my bill went from 250 up to 500. As I was out of the country my son called Verizon and was assured the charges will be stopped and was confirmed no one signed up for the travel pass. 2 weeks go by and the bill still comes in with no changes. Call again, lady told me they will take it off, 2 days later I see they took some off but still the bill is at 290 instead of the 254 like always. Call a third time and they promise me it will all be removed and someone from office will give me a call about the changes… And guess that? Nothing was removed from the bill nor did anyone call me.
