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Had an obsolete plan with verizon for years, been with them for like 18 years. 7 lines on the account, finally decided to upgrade and switch to the individual plans. Got 4 ultimate unlimited with trade in and new phones and 3 ultimate plus with no phone upgrade. I did it with sales over the phone from verizon, not in store. It took literally 4 hours, I spoke with someone in the. loyalty department too and before proceeding we made sure the monthly cost would be similar to what we were already paying. They got it to $10 more per month than my previous billing agreement. It's been one month and im being charged almost $200 more than what we agreed on. I made sure they wrote remarks on the account to list the monthly bill cost. They did that, thankfully. Customer service is now telling me the charges are valid. I was completely deceived. I signed the agreement and got new phones and am being charged much more than what we agreed on and spoke of. What can i do to escalate this further? At this point it's become more about the principle than the money. I've been with them for 18 years, wish I switched to a different carrier instead of upgrading with Verizon.
We are sorry to read that you had this experience, as we appreciate your loyalty, and want to make sure you receive the best value for your account. We'll be sending you a private message to better assist you.
~Freddy
They provided no help, just offer a one time credit but its 2k a year in extra charges
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