Verizion is an unbelievably, appalling, ghastly, horrifyingly, bad company

[SeanBodhivajra]

Two Verizon sales people came to my apartment door about 45 days ago and offered to sign me up for Verizon Forward internet service at $20/month and $0/month for the first six months.

I signed up and Verizon billed me $118 for the first month. 

Then they billed me $60 for the next month.

Then, they finally accepted that I should be in the Verizon Forward program and they billed me $30 for the next month. 

They are still billing me $185 for the period before they finally put me on the Verizion Forward program.

Now they want to charge me another $10 to talk to a human being in billing to try to persuade Verizion to stop billing me the money they should not be billing me. 

All this  is following the intitial claim by the Verizon sales force that my first six months would be free: $0/ month.

Thus far, I must have spent 30-40 hours  on the phone trying to deal with Verizon. 

"Thus it is proven":

Verizion is an unbelievably, appalling, ghastly, horrifyingly bad company, that engages in deceptive and misleading sales practices, and which gouges the customer out of their money; the ghastly results of which are appallingly comounded by the dreadful failure of their completely dysfuntional customer-hostile non-service.

[vzw_customer_support · Accepted solution]

Hello SeanBodhivajra, thank you for raising this concern to our attention. We want to be completely transparent and provide accurate information when assisting our customers, especially when first starting our services. Verizon Forward provides a special discount to reduce the cost of Home internet service for eligible customers. This in combination with the Autopay and Unlimited 5G Mobile plan discounts can grant you a rate as low as $20.00 per month. We do not charge for speaking to any of our representatives, any agent assist fees are only applied to Payment Transactions or Arrangements which are both available as self serve options to avoid any cost to our customers. Your specific billing concerns I am more than happy to review to ensure that moving forward all is at the promised rate and resolve any pending concerns from your previous balances. Please be on the lookout for a Private Note from us to get started.

-Christy

Moderator: Additional information about the Verizon Forward program is available here: https://www.verizon.com/discounts/verizon-forward

[vzw_customer_support]

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam