I ‘ve called in August to open two lines for my children. At that time, two IPhone 13 plus was offered to me as free. So I signed up for the plans and two phone. I noticed additional $5 charges on each IPhone 13 plus in November. Therefore, I called the customer services. I was advised the solution would be for me to call back on 27th of November, December and January for CS to manually apply the credits to my account to refund the extra $5 charges to my account. I followed instructions and called today (11/27) and was told those are invalid credits I was promised.
Verizon, there are some serious business ethics and training opportunities for your senior leadership to consider. Keep changing the stories with your customers instead of following through what’s been offered and agreed up is a poor way to treat loyal customers that may result losing business.
I’d like to request phone records (recordings and correspondent documents) for my own understanding and action plans. At this point, it’s no longer a matter of $5 charges on your bill. It’s the question of business ethics and what’s right or wrong.
