Verizon requires a 2 step authentication when logging into their portal to access. I had a prepaid account that was associated with my login access. I additionally had another group plan that was on a normal account basis. Recently I cancelled my prepaid which caused my inability to access the portal. Of course, I cannot make any changes as my 2 step authentication got interrupted. I called Verizon to have their support make changes to associate the 2 step to my group plan number. Support must have reset the system which in turn removed the autopay which in turn removed my $10/line discount. I've been with Verizon for 3+ years and have never not had autopay. I get my new bill with this cost added to my account. I call Verizon to remove this and they refuse.
The problem I have with Verizon is that they hide behind their offshore employees (India, Pakistan, Philippines) and refuse to discuss this and/or look into this issue.
@Anonymous, your corporate policy and customer service is really lacking. Very unhappy customer.
@achung wrote: Verizon requires a 2 step authentication when logging into their portal to access. I had a prepaid account that was associated with my login access. I additionally had another group plan that was on a normal account basis.
achung, we are concerned to learn about your autopay discount issues and the concerns you have after reaching out to us for assistance. We certainly want to investigate your account and concerns further to ensure that we have you set up for success moving forward. Be on the lookout for a Private Message from us so that we can further assist.
-Andi
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