Verizon Fails Repeatedly to Apply my Promo from September 2023

[DreamingOfLawSchool]

My husband and I had been with Spectrum mobile for years, our phones were paid off and we were thinking about upgrading. Verizon was offering the NFL Sunday Ticket promo for new customers, so we decided to port our numbers to Verizon and trade in our phones. I ended up adding a Samsung Tab 9+ and a Samsung watch to our account, as well. 

Porting was a nightmare, but was eventually solved. The Sunday Ticket promo was a GIANT nightmare, but again, was solved just before the week one games kicked off, so again, not a big deal in the long run. 

The tablet I added was supposed to have a promo on it, that's the problem. I wanted to do the Samsung Tab 9, but the store was out and it was the last day of the promo that made it $5-ish per month plus $10 for the service each month. The guys at the store told me that I could go to the store across town the next day and still get the promo because that store had some in stock. Our numbers hadn't ported in yet, so they couldn't add the tablet even if they had it in stock. 

The Tab S9+ had a promo on it also, it was either $460-something or $640-something off the total cost, whichever brought the monthly payment down to $19 or $20 per month for the tablet, plus $10/month for the service. That promo lasted a few days longer than the Tab 9 promo. Regardless, I couldn't add it at the time because of the porting issue. 

After a week and a half, I called again to see why our phones hadn't ported in. I spoke with the most helpful, amazing agent who spent 2 hours on the phone with me manually undoing and redoing the port and fixing everything. She was an angel! 

I made the comment that I had wanted to add a tablet, but that the promo had ended while we waited for our numbers to port. She told me I could still do it with no problem, stores can still add promos that expired within the last 60 days. She told me that if the store had a problem doing it, that I could call customer service and they could do it with no problem at all. 

The next day, I went to the Verizon store I initially went to. I told the associate what I'd been told. I decided to go with the Tab S9+. He said he'd add the old promo if he could. A new promo had started and it was only half the savings of the one I'd been promised. He was only able to add the current promo and did that so I'd at least have something on there until customer service figured out their end. It would take $9 and change off each month for 36 months. 

I called to set up the old promo, the rep said she'd get it set up, but that she had to escalate it because she didn't have the ability. She assured me I'd see the old promo added on within two billing cycles.  That should have been late-Nov. or early Dec. 2023. It's April 2024, through my calls, all I've manages to accomplish is getting a $3 promo off - the $9 off promo that was supposedly added on in-store never even showed up! 

I'm annoyed, I'm only paying on my tablet, not the phones or watch, so I'm pretty tempted to leave Verizon. Our home internet is through AT&T and I keep getting sent promos and bundling discount offers from them. Verizon owes me roughly $160 in bill credits. I'm sick of calling and being fed dumb company lines and excuses followed by half-hearted apologies with no action behind them. Do better, Verizon. 

[vzw_customer_support]

Oh, no! We are stunned to see you in this promotional dilemma. Our goal is to offer the support you need.

For more info on the Samsung Galaxy Tab S9+ 5G, check out our equipment guide: https://www.verizon.com/tablets/samsung-galaxy-tab-s9-plus-5g/.

Please send us a Private Message, to further assist you.

~Gilbert