Verizon Forward program application page is broken - unable to upload document

[vcvc1111]

One agent told me the problem has been for more than a week and Verizon is aware of the problem.   Anyone else experience the same issue?   Can a Verizon rep update me/us on its status? 

[SynthpopAddict]

It was broken last year too, after the federal ACP ended.  Not sure if it's ever worked?

[vzw_customer_support]

Hey vcvc1111, thank you for bringing up this concern.  We will be sending a private note to further assist. 

-Rosie

[vcvc1111]

Thanks for reply, SynthpopAddict (gen-xer?).

Verizon reps replied and had a chat.   Asked them about ACP and its relationship with Forward, and they repeatedly assured me that even though ACP has expired/suspended, Forward program is still active.   Yet the page remains broken and they cannot provide a solution other than "clear cache, try again, try another brower", etc.

Interesting way to operate, Verizon.

[SynthpopAddict]

You're welcome, and yes, I'm dating myself with my musical preferences.  😜

My opinion only, but Verizon really ought to remove any references to the Forward program if they can't get it to work.  Maybe it'll be different sometime in the future, but who knows how long that will take?  It reminds me of the online registering a signal booster link, which was busted for a long time before that finally got resolved...

[vcvc1111]

Asked reps if there is an alternative way to submit document, and they said no.

So that's that.  😛

[vzw_customer_support]

Hey there, vcvc1111, we appreciate that info and want to help ensure that you are able to enroll in the Verizon Forward program. So we can best assist, we will send a Private Message.

-Lauren

[vcvc1111]

I received email from  Verizon:

"You need to take action in order to verify your eligibility for Verizon Forward discount. Sign in using the button below, and follow the instructions to submit pending proofs.

If you do not complete this step, your application will be canceled and you will not receive the Verizon Forward discount."

Yet the link provided leads to the same broken page.

Verizon Reps:

Can't you escalate this issue for resolution?  Either fix the page or remove Forward references from your website (false advertising).

[vzw_customer_support]

Hello, we are concerned to know about this experience and would like to assist you properly, we are sending you a private note to gather more details. 

~Pam

[vzw_customer_support]

To assist you further, please provide us with the link that you are getting the error message. 

~Pam

[vcvc1111]

This page:

*****

Has "choose files" button that opens dialog box to select a file.  Once a file is selected, nothing, no way to proceed, and the file is apparently not uploaded.

[SynthpopAddict]

---

@vcvc1111 wrote:

This page:

*****

Has "choose files" button that opens dialog box to select a file.  Once a file is selected, nothing, no way to proceed, and the file is apparently not uploaded.

---

Vz forum admins/mods: Can one of you escalate this to the correct department?

[vcvc1111]

For whoever is following this thread, let me update you.

Verizon rep replied and opened a case ("escalate") for "Verizon Forward Offline Team" last week.  A week later, they send me emails that state the issue has been "resolved."  

The resolution?  "Try again" on still broken page.    I tried it all browser data cleared, on multiple different smart phones, on desktop, on multiple different ISP connection, using multiple different browsers.   Same result - the page remains broken.

I see that his is how Verizon does business.   Fortunately,  I am still in the trial period...