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I have been reaching out to Verizon for months regarding our device credits that we should have received for trading in our MINT CONDITION iPhone 13’s. We upgraded 3 lines to iPhone 15's, after speaking with 5 different agents and explaining my story every single time we've got nothing. Right now, we are out $2500.00, which is an extremely large amount of money, I have been a Verizon customer for 17 years, went from 1 line to 4, so I'm not sure what the next steps are here. I could call for a 6th time but what is that going to do, I've asked for managers, supervisors, and each agent in their polite way says they fixed it and it will be on the next billing cycle. The last agent even went so far as to have an email sent to me saying they will retro the last 4 device payments and the credit of 23.05 would be reflected on the next bill, that amount for each line. That was weeks ago, and nothing has changed. Is there a corporate email that I can send something to with all supporting documents. I have screen shots, emails, tracking and a whole timeline of events...
12-3-23: Started the process for new phones.
12-16,12-19,12-20: All phones received by Verizon, email confirms "a credit will be applied on your next billing statement"
Got nothing.
1-19-24: Agent Matt - said promo credit fixed, you'll see it on the next cycle.
1-26-24: Agent Addison - entered a new ticket, said promo credit fixed and applied, you'll see it on the next cycle
2-6-24: Agen Essa - confirmed the ticket is entered from previous agent and 100% you'll see it on the next cycle
2-22-24: Agent Carlos - confirmed ticket sill in there...you'll see it on the next cycle
3-11-24: Agen Mike - who said the others before did it all wrong, he did everything the others did not and had the email sent to me.
I get that the original agent I called and upgraded with must have done something wrong some where, that's not a ME problem that's a VERIZON problem.
Solved! Go to Correct Answer
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kdechristino, we never want you to have any problems with your device trade-ins. We want to take a closer look at what's going on with your promotion and make sure you're getting every credit you qualify for. We're sending you a Private Message so we can help you ASAP.
~Jesse
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kdechristino, we never want you to have any problems with your device trade-ins. We want to take a closer look at what's going on with your promotion and make sure you're getting every credit you qualify for. We're sending you a Private Message so we can help you ASAP.
~Jesse
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My issue was resolved with the right person! Thank you Jesse!
