Verizon Not Honoring Promotion
arrinex
Enthusiast - Level 2
I recently had a AWFUL experience with Verizon.  We recently took advantage of the $1900 promotion on us (Phone, IPad, IWatch and Beats on US).  See both links below with the aforementioned deal:
 
https://www.verizon.com/about/news/apple-black-friday-deals-2022
 
https://www.verizon.com/smartphones/apple-iphone-14-pro/?CMP=afc_m_p_cj_na_ot_2022_99&SID=imore-us-1...
 
When I looked at my bill there is no credit being applied to my account and I am still being charged monthly for the device payment plan for all iPad/I Watches.  The service representative said there was nothing he could do, and refused to escalate the issue. He also mentioned the only way to get a hold of the executive members of the company was through written mail. I mentioned that his deal seems like false advertising and honestly, I read the fine print and it seems that way.
 
What does VERIZON mean by ALL On US?   What does it mean with the fine print when it specifically stipulates it will credit the account?
 
I hope to hear something soon and get some answers. 
 
Can you please direct me to someone that can fix my account and or explain this to me?
1 Solution

Correct answers
Re: Verizon Not Honoring Promotion
vzw_customer_support
Customer Service Rep

Good afternoon!

 

Congrats on taking advantage of a recent promotional offer and purchasing your new devices!

 

As a valued customer, your concerns are our concerns too. Noting your reference about not receiving promotional credits for your recent device purchases, let's ensure that we're on the right track to assist you here. \

 

Typically, it may take 1 - 2 billing cycles to begin receiving device promotional credits. May I ask how long has it been since you've purchased your new devices?

 

We'd be more than glad to investigate this matter for you. We'll look forward to you reply. 

 

Thanks ahead of time.

-Robert C.

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Re: Verizon Not Honoring Promotion
vzw_customer_support
Customer Service Rep

Good afternoon!

 

Congrats on taking advantage of a recent promotional offer and purchasing your new devices!

 

As a valued customer, your concerns are our concerns too. Noting your reference about not receiving promotional credits for your recent device purchases, let's ensure that we're on the right track to assist you here. \

 

Typically, it may take 1 - 2 billing cycles to begin receiving device promotional credits. May I ask how long has it been since you've purchased your new devices?

 

We'd be more than glad to investigate this matter for you. We'll look forward to you reply. 

 

Thanks ahead of time.

-Robert C.

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Re: Verizon Not Honoring Promotion
arrinex
Enthusiast - Level 2

It has been less then two billing cycles.  When I look at the future bills it shows no credit as well there.  Am I missing something?

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Re: Verizon Not Honoring Promotion
arrinex
Enthusiast - Level 2

Also the active line devices should be 50% off but that isn't reflecting there as well. 

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Re: Verizon Not Honoring Promotion
arrinex
Enthusiast - Level 2

How about you reach out to me and show me that the credit will appear in the next two billing cycles...instead of saying (they should be there.)  When I signed up the representative said "Yes, you get all these on us" and the last representative said nope, I'm not seeing it and the promotion does not exist. 

 

Let me know what I can provide to help and figure this out...

Re: Verizon Not Honoring Promotion
vzw_customer_support
Customer Service Rep

We would love to have the chance to go over all the specifics with you, Arrinex. I will be sending you a Private Note shortly. Please respond to that message as soon as you receive it. 

-Kevin

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Re: Verizon Not Honoring Promotion
vzw_customer_support
Customer Service Rep

We certainly want to assist further in every way that we can. Please join us in a private message so that we can assist further. 

-Brett

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Re: Verizon Not Honoring Promotion
Jeff2252
Newbie

I am having the same problem.  Plus, I have not received the $1000 credit for the trade which Verizon is now saying is $800 (I have not received this either).  I have also been billed for an additional phone line which was used to order the phone and should have been deleted when the new phone arrived and my existing number was transferred.  None of the other promotions, such as the $130 eVisa card (from the Beats) has been sent.  I have talked for hours to customer service and each time, I have been assured that these problems will be handled. I was promised a callback by February 17 and did not receive.   I am at the point where I would like to return all items and discontinue Verizon service.  Of course, if I can do this, I would want my old phone back.  I had Verizon years ago and was happy with the service.  I got married and went with my wife’s carrier.  I was happy to return to Verizon but this has been a nightmare!

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Re: Verizon Not Honoring Promotion
TeresaO
Enthusiast - Level 2
  • I have waited 9 weeks . I have not received any emails about how to redeem. I have opened up a support ticket and had no resolution. I later reopened it and was told to wait 8 weeks so I did.  I reopened it today (9 weeks) later and still no emails and was told I could call the rebate team . I called them and they wanted a tracking number which I don’t have because nothing was sent so I could submit!!! I am very disappointed and think it’s awful shady of Verizon to put people through so much for the rebates. If you’re going to offer a deal, honor it. We would have never spend $199 on beats. I read now from other peoples posts that you’re supposed to have done within 30 days and how exactly is that going to happen without any information being received in an email. The rebate team gave me a code of “22switch200” so I could submit but I have a feeling that was wrong information as well. We didn’t switch carriers. We purchased a new iPhone 14 pro max. I bet if we owed the company  $200 they would  be on us like crazy. It is very aggravating and time consuming to have to go back and forth and not receive CORRECT answers. Don’t trust Verizon to send any info to help get the rebates. Now, I am “waiting” for 8 more weeks on top of the 9 I already waited to probably hear the switch code isn’t correct. Would be nice to have this taken care of. The store employee, didn’t say anything about an email and I figured it was going to happen automatically. I have searched email for something from Verizon and I have nothing about this. 
Re: Verizon Not Honoring Promotion
vzw_customer_support
Customer Service Rep

We're disappointed to learn of your experience with the rebate process, TeresaO. This is definitely not how we want you to feel and would like to help get things turned around. Please tell us more about the rebate promotion you were to receive. Please also advise what date your device was purchased. This will allow us to locate the promotion and find out what needs to be done to ensure it is honored. -Danielle

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