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Verizon Overdrew my account for a phone I returned

Verizon keeps billing me for phones that I mailed to them in October. I keep calling and talking to reps and managers that tell me, "rest assured" I'll fix your problem! They look for the phones and find them! Then a couple weeks later, they're marked as missing and I get another $900-$1400 bill.

This morning I woke up to find that they billed me for $918.25 and overdrew my account. So I filed a complaint with the FCC because this is like groundhog day with them. And they won't give you a call number or ID number of the agent. The last manager was named Cruz.

We'll see if the complaint helps. Definitely ready to leave this company. They don't give 2 craps about customers.

This will be the next place to explore...https://www.t-mobile.com/offers/black-friday-deals

Comments

Verizon_Support

It's never our intention to make you feel like you're going around in circles. We want you to get a solution to these fees and we're here to help. We're sending you a Private Message so we can better help.

~Jesse

DKatT

I got a call from Tiffany at Executive Relations after filing my complaint with the FCC and posting this message. She said she would expedite the refund of 918.25. The last person I talked to from Verizon, Cruz., also said he'd get me that money back by Dec 13.

Well, it's the 13th and my money has not been returned. This is so wrong. Terrible treatment of customers that have been with Verizon for as long as I can remember.

I'd love a recommendation from anyone that has had success navigating this kind of situation.

Verizon_Support

We are sorry to read that you've been having issues with your refund. To better assist you, we will be sending you a private message.

~Freddy

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