I received a notice from my credit report that I had a “closed account” with Verizon. This took my credit score from a 800 to a 696!!! Down 104 points! In August of 2023, my husband and I got onto one account. I paid my bill and also the joint bill. I NEVER received a phone call, bill in the mail or text message about a charge from my old account. How would one know about a bill from a past account that is now closed?!?! Trying to speak to someone to remove this mark on my credit is impossible. Sure, I paid the $82 bill, which I would have paid had I known it existed! So many people have similar problems with Verizon. Terrible customer service! For someone that has been with Verizon since 2013, never making a late payment, you would think someone would tell me I have a missed bill. Also, the account is closed! You cannot access it to pay this “late payment.” I still have a Verizon account. This “late bill” should have been put on the existing account.
