Verizon is limiting my account to cash only after some sort of glitch cause them to use incorrect banking info rather than the correct information I updated. I called in and we put together a solution wherin they would temporarily lift the restriction so I could pay. I didnt cancel my service at that time because Verizon told me that I could do the same thing this month and then potentially get the cash only status lifted permanently after that. So I called in today and ended up being escalated to the finance manager who told me the person who helped me last time would be disciplined and that I would not be allowed to pay my bill. If I had known they would go back on their word, I would have canceled last month before owing them any more money, but now I am stuck. And to make it worse, the one person at verizon who provided good customer support is being punished for doing a good job and retaining a longterm customer! I have been a verizon customer my entire adult life but now they are giving me little choice but to leave. Verizon, fix this now, and let me pay you!
