Verizon is limiting my account to cash only after some sort of glitch cause them to use incorrect banking info rather than the correct information I updated. I called in and we put together a solution wherin they would temporarily lift the restriction so I could pay. I didnt cancel my service at that time because Verizon told me that I could do the same thing this month and then potentially get the cash only status lifted permanently after that. So I called in today and ended up being escalated to the finance manager who told me the person who helped me last time would be disciplined and that I would not be allowed to pay my bill. If I had known they would go back on their word, I would have canceled last month before owing them any more money, but now I am stuck. And to make it worse, the one person at verizon who provided good customer support is being punished for doing a good job and retaining a longterm customer! I have been a verizon customer my entire adult life but now they are giving me little choice but to leave. Verizon, fix this now, and let me pay you!
Is this just that you're locked out of using autopay for 6 months? If so, you're the first I've read of who somehow managed to get past the block because nobody else has had any luck. If the person who helped you is getting punished for doing so, then that's my guess as to why others haven't been able to get any overrides. Sad. I understand not giving known bad credit risks second chances over and over, but other stuff can happen like what you're describing and I believe people ought to get a little leeway.
This just happened to my elderly disabled mother, singed up, was never able to login to the website, called customer service multiple times who couldnโt resolve the login problem, and was told her account was current and everything was fine. Only to later get a notice they couldnโt process the payment and would have to physically go into the store to pay in cash for 6 months. Basically itโs elder abuse.
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