Verizon keeps increasing my bill for no reason!

[TonyD-007]

I've been a Verizon customer for over 7 years, since early 2017. I switched from Sprint because I realized Verizon had better coverage, and had a nice deal on the iPhone 7 plus. I added my wife to the plan and grew to love the Verizon service untill recently. 

About 3 years ago, we upgraded my wife's phone to a Samsung Galaxy S22 Ultra. Verizon offered a recurring monthly discount of $11 and change. All of a sudden, it ended. Had to call Verizon on 3 separate occasions to get that discount applied again. First two calls were handled overseas, somewhere in Asia, and they were terrible. It took a lot of time to explain the problem, and even longer for them to re-apply the discount which did not last. Finally, the third call was taken by a lady in Alabama or Georgia. She was fast and understood my issue right away. She was a treat! Finally problem solved after spending over 1hr and 30 mins or so on the phone with 3 separate people. 

Now, my monthly bill has been steady at $156.14 and while I still think its a bit pricey for 2 lines, I'm ok with it. Today, I got a text saying my next bill is $180.24. What the heck? I did no changes to my plan and all of a sudden my bill is starting to creep? Verizon had decided that they were no longer giving me a $10 discount for autopay, and now it is only a $5 discount. Additionally, they added Verizon 600GB cloud plan which I never signed up for or approved. 

I called Verizon, and of course it was another overseas Customer Service person. I spent almost one hour with her on the phone to get it resolved, but could not. Seriously, 1 hr!

She kept putting me on hold and asking a lot of frankly unnecessary questions. I was getting frustrated by minute 35 or so, and I asked to speak with a manager. Of course the Manager or Supervisor was not available. She kept trying to reassure me, but she just did not know what she was doing. Around minute 45 or 47, I asked again to speak with her Manager or Supervisor. Again, she replied that the Supervisor was not available. Finally, after an hour, I told her I was ready to hang up unless I speak with her Manager or get to some type of resolution fast. Then she tries to sends me a half baked new offer which is supposed to be close to my $150 monthly bill, asks me to view it on my phone and approve it. I review my plan details and she had removed my phone protection, which I did not ask to be removed.  

After 1 hour, I was exhausted. I wasted my lunch break to get my bill corrected and it went nowhere. I ended up telling the Customer Service person that I had to go and asked her Manager called me. Unsurprisingly, no one did. 

I dont expect loyalty discounts or whatever. I just want my bill to stay as is for a year or two or whatever agreed upon contract duration. I get that companies need to increase prices to keep up with inflation, but this is not the way to do it.