So my problem has been discussed on other threads but I am hoping the right person sees this. Like everybody else I was duped into trading in my old phones for new ones. The deal was I would get an $800 credit for each of my 2 Samsung Galaxy 21s and $830 for an iPhone 11 split up over 36 months (So a $22.30 promotional credit for each Samsung and $23.05 for the iPhone) Those credits would cover the cost of of the new phones ( 2 Samsung galaxy 23s and an iPhone 15). I had to turn in my phones within 30 days to get the 3 promotional credits. I did this. I have proof of delivery that they arrived in Fort Worth Texas on 12/11/23. Once they got to the facility something happened because the phones were never processed in Verizon's system. After chatting with multiple customer service agents, 6 to be exact who all checked the tracking numbers and verbally confirmed that they were delivered. Each one creating a fix it ticket, the problem hasn't been resolved. I am beyond angry. It started with getting the boxes and the shipping labels. I had to request them multiple times and only one arrived and you need to place each phone in a separate box. So after awhile I figured out I could print out the label and ship in my own box. I realize the phone that went in the box that they sent is the one that got processed and the other two vanished at the facility. I'm worried because I wrapped them in bubble wrap they got thrown out or something. Either way that is still a Verizon problem. I did my part. I should get the promotional credits. They gave them to me for one billing cycle and then removed them. I just got a bill with the old credits charged back, plus now the costs of the 2 new phones. What am I supposed to do? they keep making promises that the issue will be fixed and nothing happens. So I contact them again, which each time wastes like an hour and a half of my life, that person doesn't know what I am talking about and I have to reexplain everything and and the create another ticket. I need to be in contact with somebody who actually can fix the lost or stolen phone problem. One they find the phones and process them I will get my credits back. Has anyont gotten this issue resolved?
Sunkid, sorry about the troubles you've been having with the trade-in situation. I've sent you a Private Message so I can help take a look at with you, and see what we can do.
-John
I did a bad job proof reading my post. To clarify one phone of the three that I mailed in separate boxes got processed and I am receiving the promotional credit as promised. The two that I sent in my own boxes with labels that I printed from Verizon's website are the ones that got lost or stolen once delivered to the trade-in facility in Fort Worth. Somebody help me. Customer service doesn't help. They do nothing but waste hours of my time getting nothing fixed.
Thanks, and what shipping did you use with those?
-John
UPS. I used the shipping labels from the website since they didn't mail me the boxes with the labels. I read the directions and did everything I was supposed to.
Start a new topic or ask questions in the open forum.
