Verizon not honoring Promotions

[isabelalejandre]

Purchased a phone on 9/24/23 for line that qualified for a $830 promotion credit as explained by Verizon associates Max and Rex the day of purchased. That line was under the Play More 5G start plan. I was explained that this plan qualified. Now I’m being told that that promotion is not valid. That I have to upgrade my plan in order for Verizon to honor its original promotion. I want my promotion to be honored as it was presented to me. Please go back and listen to the recordings to listen to the associates conversations confirming that that promotion applied.

I have since then called several times (10/1, 10/25, 11/8, more) where I was also explain that promotion was correct by Verizon associates Dean, Angel, Maggie. I have submitted a BBB complaint and a AAA claim.  I have the promotion stating my plan was part of the promotion. 

https://www.verizon.com/about/news/get-new-iphone-15-pro-trade-unlimited-ultimate

2 $829.99 (128 GB only) device payment or full retail purchase w/upgrade smartphone line on postpaid Unlimited Plus, Unlimited Ultimate or select 5G Unlimited plan req’d. Less up to $830 trade-in/promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR. Trade-in conditions apply.

There is also $50 fee that was supposed to be credited according to Rex (9/24) and a loyalty monthly discount $25 submitted by Ren on 9/4 that have not been applied.

[vzw_customer_support]

I'm sorry to hear there has been so much trouble trying to get things sorted for your promotions. We want to make sure you get the best that you qualify for. The link you provided does reflect that the plan you're on is not part of that promotion:

¹ $999.99 (128 GB only) device payment or full retail purchase w/new smartphone line on postpaid Unlimited Plus or Unlimited Ultimate plan req'd. Less $1,000 trade-in/promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR. Excludes phones with activation lock turned on, unidentifiable device model or on Lost/Stolen list.

² $829.99 (128 GB only) device payment or full retail purchase w/upgrade smartphone line on postpaid Unlimited Plus, Unlimited Ultimate or select 5G Unlimited plan req’d. Less up to $830 trade-in/promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR. Trade-in conditions apply.

We would like ot see what other options might be available so we will be sending a Private Message. 

-Melissa