Verizon not honoring promotion
Enthusiast - Level 1

I tried reaching to customer services numerous times regarding the promotion $1900 promotion on us (Phone, IPad, IWatch and Beats on US). I have not received a formal response from Verizon.  See both links below with the aforementioned deal:
When I look at my bill there is a partial credit applied to my account, after speaking with customer service they acknowledge they applied the wrong promotion  and are going to apply the correct promotion. I waited several bill cycles for the promotion to be applied and I have not seen any changes. I followed up with them on the status of the change and every time I talk to them  it seems that no promotion or changes were ever made. I called them over 7 to 8 times and every time I spend at least 2 hours talking to customer service with no end result. I signed up for 2 lines switching from ATT to Verizon hoping to take advantage of this promotion!
I hope to hear something soon and get some answers. 
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Re: Verizon not honoring promotion
Customer Service Rep

Hello, JV89, we know it's important that you receive your offer credits. So we can best assist, we will be reaching out via Private Message.