Verizon now charging me for Apple Music

[Joeboater]

My older iPhone got damaged and I went and bought a new iPhone at the Apple Store. I bought their current model 15 max.  Told Apple I wanted to keep my same contract since I get Apple Music for free with my Umlimited contract with Verizon. Apple rep said I would be on my same contract. The only charge would be an activation fee for the new phone. I looked up my services and perks for my contract at my Verizon and it says Apple Music is included. However my bill is saying Apple Music was “removed” for $0.00 and now they are charging me $10.99 for Apple Music. I did not change my contract so why is Verizon charging me now for Apple Music when they clearly say I get it free in my plan?  I assume I have to call Verizon and sit on hold to get this clarified?

[Joeboater]

I read on this forum that others are going through the same thing and spending hours on hold to get this resolved?

[vzw_customer_support]

Happy Thursday! We are surprised to see you in this Apple Music dilemma. Verizon is here to help.

For more Apple Music info, check out our FAQs: https://www.verizon.com/support/apple-music-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[vzw_customer_support]

Oh, wow! We are stunned to see you in this Apple Music dilemma. Our goal is to offer the support you need.

For more Apple Music info, check out our FAQs: https://www.verizon.com/support/apple-music-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[Joeboater]

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@vzw_customer_support wrote:

Oh, wow! We are stunned to see you in this Apple Music dilemma. Our goal is to offer the support you need.

For more Apple Music info, check out our FAQs: https://www.verizon.com/support/apple-music-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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I have not received a PM

[SjTaj]

This just happened to me!!!! Is there a reason or a fix it yet? This is ridiculous.

[vzw_customer_support]

Being able to take advantage of your perks is always important. To better assist you, we will be sending you a private message.

~Freddy