I am beyond frustrated. My husband and I have been with Verizon for 18 years, we haven't had issues up to this point. I ordered 3 iphone 14 phones for our kids for Christmas on Black Friday that were free with upgrade. Two were delivered, one was stolen in shipping and we never received it. I opened a ticket with Verizon immediately (I received the box, but it had been opened and the phone was gone), and they opened a ticket to cancel the contract so we could reorder the phone. I asked several times if we would still get the promotional credit and was told yes, it could be manually applied. I called twice in December and was told it had been applied, but when I received the bill we were being charged for the phone on only his line. I called again in January and they said it had been applied, and that we would receive credit for what we had paid on the bill as a credit on the bill. I just looked at the February bill and the charge is still there for the phone. I cannot believe we are stuck paying $658 for a phone that was supposed to be free, the other two lines are receiving the credit. What can I do to get this resolved?
Oh, wow! We are stunned to see you have been having issues with the promotional credits. We know the importance of managing your offers. Verizon is here to help.
We have sent you a Private Message, please review at your earliest convenience.
~Gilbert
Thanks Gilbert, I sent a response via pm.
Gilbert was a tremendous help getting this issue resolved. I appreciate the help getting it taken care of.
Thank you for the update, elicias! We love assisting and resolving our customer's concerns. Wishing you the best day!
-Natasha
Hello elicias, we were able to confirm that your issue was resolved. Thank you for being part of our family and for your patience!
~Ivone
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