I have been with Verizon since 07/31/2024 and have been signed up for the autopay discount, which should qualify me for $40 off my bill. However, I’ve repeatedly been denied this discount due to what I believe is an incompetent customer service system. Every time I contact them, I speak to a different representative and am forced to repeat the same process. I’ve gone through this eight times so far, with no resolution.
This has been an incredibly frustrating and time-consuming experience. On average, each call with customer service lasts about 2.5 hours, with some stretching to 4-5 hours, and yet I’m still told the issue will be resolved in the next billing cycle—it never is.
To anyone considering joining Verizon: I strongly advise against it. You may end up losing both time and money.
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Transparency about our Auto Pay discount is crucial. It ensures customers understand the benefits and can make informed decisions. See our Set up Auto Pay for monthly mobile bill discounts FAQs for support.
This has gone on for too long. We always want you getting any eligible discounts and here to help. A private message is being sent to you so that we can resolve this together ASAP.
-Sean
I believe Verizon makes having autopay from a bank account nearly impossibly to push people towards signing up for the Verizon credit card. I have also been having the same issue and have spoken to many different Verizon associates about it. I plan to file an FTC false advertising complaint as they advertise a discount then make it effectively impossible to qualify for that discount. I’d encourage you to file as well. You can do it through the FTC website.
Transparency about our Auto Pay discount is crucial. It ensures customers understand the benefits and can make informed decisions. See our Set up Auto Pay for monthly mobile bill discounts FAQs for support.
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