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Verizon support

Has anyone else had Verizon support say they would send you an email within 5-7 days, as a next step in a request about a billing question?

I have had this happen to me 3 different times only to call Verizon back and the next agent say there is not record of my call? I believe Verizon support agents have just lied to me to get me off the phone after talking with them when they don’t have an answer to my question.

on my 4th call to Verizon today I was told that they don’t have a manager or a complaint department. Does anyone know if that is true?

I have been a member of Verizon for 9 years now and I have never felt so disrespected and seen such horrible customer service. I can’t believe they are allowed to get away with it. If I would I would leave this company today.

Comments

Verizon_Support

Wb55, we are very concerned to read about your experience when trying to get help from us. Rest assured that when you contact us, we are able to see when we have accessed your account even if nothing was completed during the interaction. We want to make sure to address any billing concerns you may have. We will be sending you a Private Message to gather some account specific information.

-Andi

Wb55

I have called Verizon multiple times over the last 6 weeks and was on with an agent for 1.5 to 2 hours each time to dispute an $585 charge to my account after I added a new line. Every Verizon agent I talked to (I have the screen shots of my each call and its duration) told me I would receive an email confirmation (within 5-7 days) of my request. I never received any email and when I would call Verizon support again I was told there was not record of the previous call. I tried to chat with a support agent last night, they told me there was no record of my calls and that they would email a confirmation of my request to get the money refunded. That email never happened. So I called today and that agent, told me there was nothing I could do the dispute the charges and that I had waited too long to cancel the line we added. She also told me that there was no manager above her I could talk to about my account.

Verizon has continually lied to me over $585 and as soon as possible I will be looking into moving services because I can not trust Verizon with my 12 lines.

Verizon_Support

We appreciate the additional details that you have shared with us and we are equally concerned that you have been dealing with this ongoing issue. We would love an opportunity to take a closer look at your account and review those details together. We sent a Private Message earlier. If you can reply to the Private Message, we can begin the process of gathering your account specific details. We look forward to assisting you.

-Andi

Wb55

If anyone else has experienced this type of issue with Verizon here is the link to the FCC complaint form and the better business bureau.

https://consumercomplaints.fcc.gov/hc/en-us

https://www.bbb.org/file-a-complaint

I know I won’t really matter to company as big as Verizon, but I am in the process of filling out my complaint now, maybe in enough people do it, they can change the support policies to actually help their customers.

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