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Verizon threat to disconnect my phone service for past due balance-it took 10 weeks to receive my internet return kit

I cancelled my internet service on March 2nd and after 5 communication tries through phone calls messages and this forum I FINALLY received my internet return kit on Saturday May 18 I had to pause auto pay on my account so the $330 charge for unreturned equipment wouldn’t automatically be pulled from my bank account I sent the equipment back on Tuesday May 21 I have the receipt and tracking #Im now getting messages that my PHONE SERVICE will be disconnected in 4 days for unpaid balance-I paid the phone part on May 6 WHAT DO I NEED TO DO TO AVOID DISCONNECT AND RECONNECT CHARGES?

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Verizon_Support

Hello, Charlie86, thank you for the update on your return kit. I'm sorry for the issues we've been running into with sending the kit and I am glad you were able to send back your equipment. We can help make sure your account stays active while waiting for the return. So we can best assist, we will be reaching out via Private Message.

-Lauren

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