Verizon wireless customer

Bulla
Enthusiast - Level 1

Why doesn't Verizon Wireless prorate your bill when you stop service?

Verizon Wireless owes me $35.66 for the 14 days of Verizon Wireless Service I couldn't use.  I cancelled service on June 12, 16 days after the May billing. I did not use Verizon for 30 days, I used it for 16 days, which cost me $40.76 of the total billing of $76.42.

 

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2 Replies
vzw_customer_support
Customer Service Rep

In order to assist you better we need more details and have sent you a private note. 

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SynthpopAddict
Champion - Level 3

Were you on prepaid service?  If so, prepaid isn't prorated.

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I'm not a Verizon employee, just another customer trying to help.