Veterans and collections

[Jemihia2711]

I’m posting this anonymously because I’ve reached a breaking point with how Verizon treats its customers, particularly veterans and their families. Despite never being late on a single payment, my wife now has a derogatory mark on her credit report because of a $450 charge Verizon improperly sent to collections.

I’m a disabled veteran who trusted Verizon to handle my account fairly during my deployment. My wife, who was already dealing with the devastating effects of a miscarriage and identity theft, now has to endure harassment from collections agencies because Verizon refuses to fix their mistake.

We were promised that the early termination fees (ETFs) for switching to Verizon would be credited. Trusting Verizon’s word, we made the switch. Months later, we found out they sent the $450 charge to collections without warning, damaging my wife’s credit. Despite providing clear evidence of Verizon’s assurances, they refuse to take action.

To make matters worse, every time we’ve tried to resolve this, we’ve been routed to the same representative, Leonard, who completely dismisses our concerns and refuses to even acknowledge the evidence we’ve submitted. His attitude is unprofessional and shows a total lack of empathy for the stress his actions are causing my family.

I’m not asking for free credits or handouts. If I need to pay Verizon’s billion-dollar company to end this harassment, I will, but all I want is the derogatory mark removed from my wife’s credit report. It’s wrong that a company this big can break promises and make families like mine suffer.

Veterans and their families deserve better. Verizon claims to support us, but my experience has been nothing but harassment and disregard. If this is how Verizon treats those who have served, I can’t imagine how they treat others. 

I’m posting here to shed light on this issue and hope someone at Verizon who actually cares about doing the right thing sees this. Fix this, Verizon. Stop harassing veterans and their families.

[vzw_customer_support]

Hello, Jemihia2711, first and foremost, we greatly appreciate your service and want to make sure you get the help you need for your account. So we can best assist, we will be reaching out via Private Message.

-Lauren