Hello! Long time Verizon user - we upgraded our phones in the beginning of December and received them the 10th of December. We never received any box for the trade-in. Figured since it was the holidays, it might be delayed. Nothing came. We reached out after Christmas and was told another box would be on the way. Still nothing. Now today is the 30 day mark and the store told us they could only do it online. I'm starting to not trust Verizon. Please help!
