When do yall charge to help customers

CandyHirsh
Newbie

First thing is they took money out of my account before they should then they charged me 10.00 to help get it fix  I would like to know when and why yall doing that

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vzw_customer_support
Community Manager
Community Manager

We do not charge for correcting a Verizon verified payment error. When they fixed the error, did it require another payment to be processed?

-Jazzy

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