Where is the credit for the European outage in June 2024?

[1907CMcG]

I am still waiting for the outage credits for two phone lines. They said it would be 1-2 billing cycles. Where is it?

[vzw_customer_support · Accepted solution]

I couldn't imagine being out of the country traveling and not having access to my service, 1907CMcG. I know that adjustments for affected account were issued already, and I would be happy to take a look into this for you. Since I'll need account access, please be on the lookout for a private message from me.

-Joseph

[vzw_customer_support · Accepted solution]

I couldn't imagine being out of the country traveling and not having access to my service, 1907CMcG. I know that adjustments for affected account were issued already, and I would be happy to take a look into this for you. Since I'll need account access, please be on the lookout for a private message from me.

-Joseph

[1907CMcG]

Thank you, I await your response.

[1907CMcG · Accepted solution]

Thank you Verizon, for following up and getting me the credit for each of my lines affected. excellent customer service Deb.

[vzw_customer_support]

You are too kind Christina!!!

-Deb