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Why Lie by Omission

I've been a Verizon customer for a decade. I just added connectivity for an Apple Watch to my unlimited plan. Prior to purchasing the watch, I checked the Verizon site to see how much the monthly fee would be and the site said it would add $7.50 monthly. Turns out, after the taxes and surcharges it added up to an additional $25 a month. That's over three times what the website said it would be. Why do you obfuscate these fees? Why not just be transparent from the start and/or put a surcharge/tax estimating tool right up front, next the alleged monthly plan cost? Your practice of hiding these fees is deceptive and should be criminal!

Comments

Verizon_Support

Hi there, we'd love to assist with your concern. The line cost itself would be $7.50 with a qualifying mobile plan discount, taxes and surcharges are also billed but to amount to the almost $25 per month may mean that you are also financing the watch, and it is also being billed monthly which is not something that would be included in the initial line cost estimate. Please send us a Private Message if you'd like to further discuss and see if there's any misunderstandings that we can get cleared up

-Christy

Pjmcmannus

I am not financing the watch through Verizon , it was purchased directly from Apple. Per my bill, the additional cost is all tax and surcharge. Your response is either uninformed or further evidence of your deceptive business practice of obscuring the hidden cost of your services from this community, or both.

Pjmcmannus

For transparency to anyone reading this thread, the new charges, not including the one time $35 activation fee, are as follows:

Line fee (just to add connectively for the Apple Watch) $15 - $7.50 for the discount = $7.50 + $12.27 (surcharges) + $4.86 (Taxes & Government fees) = $24.98 monthly, not $7.50 as advertised! Again, these are reoccurring monthly charges on top of my previous bill, which includes its own set of separate surcharges, taxes, and fees. And before a Verizon rep responds with their stock responses about why surcharges and fees are added, I'm not arguing against the need for these fees (though there's certainly a separate argument to me made about that), I'm saying it is deceptive to hid these additional fees by saying nothing of them until the bill comes.

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