Why should I pay for a line that’s not used?

[Eb31]

In June 2023 my daughter passed away, she was 30 years old.. I called Verizon to have the line turned off and I’d still pay for her phone because I wanted to keep it (I still have it) they refused to turn it off unless I gave them the phone back because I owed on her phone which I agreed to pay on until it’s payed off.. I’ve been paying $69 dollars a month since 2023 for the active line and the payment on the phone!! Why would they not let me make payments on the phone and discontinue the service on that line? The phone hasn’t been used since she passed but I’ve had to make a pay every month for full service since then!

[vzw_customer_support · Accepted solution]

Hi Eb31, our sincerest condolences for the loss of your daughter. In order to continue paying monthly on a device payment agreement, it needs to remain on a line. With that, we'd be happy to review your account to see if there is an open line (one without a device payment agreement) we can transfer her agreement to or look at other potential options. Please respond to the private note we'll be sending for further assistance.

For those with a similar situation, please refer to the resources linked below.
Device payment agreement FAQs:
https://www.verizon.com/support/device-payment-faqs/

How to disconnect a mobile line or close your mobile phone account: https://www.verizon.com/support/disconnect-cancel-mobile/#cancel

If you still have questions or need assistance, please contact us for help. -Red