I used Verizon wireless plan for a couple years and added a +play subscription under the wireless account.
Two months ago I ported out of Verizon and after I called Verizon customer service to cancel my +play subscription as I cannot use it anymore. I called and talked to about 10 different customer service agents so far but every time I called they kept saying they cannot cancel my +play subscription because they cannot access my disconnected wireless account.
And since then I've been being charged for 2 months for +play subscription fee without using it, just because Verizon doesn't allow cancellation and access to the disconnected account. If this isn't resolved, I will have to pay $20 +play subscription fee forever without being able to ever use it because you blocked me from canceling it.
If this is how Verizon works and makes money, I wouldn't be able to recommend anyone to use perks or additional services of Verizon anymore - you might never be allowed to cancel it in the end! Verizon, you must let any supervisor/manager who can resolve this contact me to resolve this issue as soon as possible after several months of no resolve and improper charging!
