Wireless port out but Verizon not allowing canceling +Play subscription

[formerverizonuser12]

I used Verizon wireless plan for a couple years and added a +play subscription under the wireless account.

Two months ago I ported out of Verizon and after I called Verizon customer service to cancel my +play subscription as I cannot use it anymore. I called and talked to about 10 different customer service agents so far but every time I called they kept saying they cannot cancel my +play subscription because they cannot access my disconnected wireless account.

And since then I've been being charged for 2 months for +play subscription fee without using it, just because Verizon doesn't allow cancellation and access to the disconnected account. If this isn't resolved, I will have to pay $20 +play subscription fee forever without being able to ever use it because you blocked me from canceling it.

If this is how Verizon works and makes money, I wouldn't be able to recommend anyone to use perks or additional services of Verizon anymore - you might never be allowed to cancel it in the end! Verizon, you must let any supervisor/manager who can resolve this contact me to resolve this issue as soon as possible after several months of no resolve and improper charging!

[vzw_customer_support]

We definitely want to take a look at this situation. We will be sending a private message. ~Peter

[SynthpopAddict]

I'm utterly shocked.  While it is true that your account access is immediately revoked upon porting out or otherwise cancelling services, if Verizon agents also cannot access a disconnected account (anymore???) to shut off perks which were forgotten about...  That's just horrible.  Sure hope this gets fixed for you and soon, never mind that you deserve your money back for something you can't use anymore, since it was tied to your now disconnected account!

I have posted elsewhere that we should have some limited access to our accounts after leaving, to handle situations such as these among others.  If you still had an active account, you would go into your perks and cancel them, which is probably easier than Verizon trying to sort it out after the fact.