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Wrong claim IMEI!!!

Filed a claim due to phone malfunction, initially stated the 'didnt recieve' my device! THEN after locating, they stated I sent the wrong IMEI!!! Even though it's the SAME exact phone & the paidonly one I've ever had!

Spent 1.5 months of reps saying they would remove the $599 charge!!! Finally to be told they will not remove it and they ALSO won't send back the phone!

Wish I never would of got insurance or made a claim bc my phone was almost off!

Comments

Verizon_Support

Hi there, Chasies526, I'm sorry to hear of all your trouble and want to make sure we're all aligned. You stated insurance, but this is sounding more like a warranty claim. Was the replacement phone processed through us or through Asurion? There would be a different process of investigation depending on the replacment.

-Melissa

huelsmds

Was this ever resolved? I have the exact same issue. Have been promised a credit multiple times. Never got the credit for the returned phone. I have provided the tracking number. They say it's the wrong device. It's the only one we have. Service has been suspended and late fees accrued. Can't get help.

Verizon_Support

We certainly would like to help. To better assist, please tell us. Do you happen to have the tracking number available?

~Maria

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