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autopay stopped working and cannot resetup

Been a customer for 20+ years and 4 month ago my autopay stopped working. I've not been able to set it back up, it gives a message "you are unable to manage autopay due to previous payment history and restricted payment options."

I've called and chatted 3 times, have tried the operators suggestion to delete and readd my payment options, but it has not worked, have tried both credit card and bank account. Today I was on the phone and the operator acknowledged seeing the problem, worked on it for 1 hour then had to pass it to finance dept rep, who told me they are not able to access the data and could not help.

Is there anyone at Verizon that can actually figure this out?

thanks

Comments

Verizon_Support

@kc8888
wrote: autopay stopped working and cannot resetup Been a customer for 20+ years and 4 month ago my autopay stopped working. I've not been able to set it back up, it gives a message "you are unable to manage autopay due to previous payment history and restricted payment options."

Thank you for sharing this with us kc8888. In order for us to get a better understanding of why you are having issues with Autopay, we will need to access your account to take a closer look. Be on the lookout for a Private Message from us to gather some additional information.

-Andi

gobrooksgo

Please pvt msg me too. Same problem.

SynthpopAddict

This could be a rumor, but have heard it takes at least 6 months to get whatever block that is cleared if your account is restricted.

Verizon_Support

@gobrooksgo
wrote: Please pvt msg me too. Same problem.

gobrooksgo, thank you for letting us know that you are experiencing the same issue. We will be reaching out in Private Message to further assist.

-Andi

vinnyspera

One more - same exact problem. I posted a separate message today (July 15) about this. Please PM me ASAP.

ITAdmin

Same issue too. No answer for the problem so far.

ITAdmin

I’ve been having this issue since switching over for the first time to Verizon. Please help! It keeps prompting to connect auto pay when I already walked through the steps and accepted the auto pay terms…

Verizon_Support

We're sorry about the problems you're having with setting up automatic payments. We'd be happy to help you take a look and figure out what's going on. We're sending you a Private Message so we can better help.

~Jesse

Jmass14

I have the same issue. Automatic payments haven’t been working for at least the entire calendar year. Not sure when they stopped working but it’s been a huge issue. Scheduled automatic payment for this last Monday. Stupidly assumed maybe this time it worked since I had scheduled it myself. Wrong. Service had shut off with no notification until I got to WiFi and was able to push the button to pay using the only card that’s on file to be used for automatic payment.

SalinaaBrown

Same problem, definitely looking into switching carriers

Verizon_Support

Hello, Jmass14. Help is here. I do want to ensure we are on the same page. Are you referencing auto payments for monthly payments on the bill OR are you stating you set up an auto payment for one-time payment? Are there any restrictions on the account such as cash only? Please let us know.

-Natasha

Verizon_Support

Oh, no! We areh ere to help. Could you please provide us with more details?

~Geo

Zpat

I have the same issue and it’s been very frustrating. Despite being enrolled in Auto Pay, I have been consistently overcharged.

I have spent hours on the phone with reps, who confirmed that the error was on Verizon’s end. I was assured that the overcharges would be applied as a credit to my account and that the issue had been resolved. It’s been 2 months now and the issue is still unresolved. I am considering switching carriers as well.

Verizon_Support

Oh, no! Dealing with account issues can be frustrating, especially when it comes to your charges. Verizon is here to help.

We want to be on the same page of the book. Please elaborate, what billing errors/charges are you noticing?

~Gilbert

Aa90

Has Verizon resolved their technical issues with autopay yet? I am having the same issue. I am a new customer and my very first bill, Verizon was not able to complete the payment with autopay. I’ve already spoken to multiple Verizon reps on the phone. They tried to tell me I must have entered my bank account info incorrectly but the Verizon associate at the store entered my bank account and routing info copying it from a void check. I also deleted the info and reentered it but my account says I am ineligible for autopay now because of that failed payment, and the rep said I have to wait 6 months. The failed payment is 100% the fault of Verizon. I have autopay setup with other companies so I know it is not an issue with my bank. I only switched because Verizon was going to be cheaper than AT&T but without the autopay discount, it is not cheaper. If this isn’t resolved I’ll be switching back before the 6 months is up.

I believe Verizon purposely makes bank autopay payments fail to push people to sign up for the Verizon credit card, which they make money off of. Does anyone else feel that?

Verizon_Support

We're here to help with your Auto Pay discount. Sending you a private note now.

-Cryssie

SynthpopAddict

@Aa90
wrote:
Has Verizon resolved their technical issues with autopay yet? I am having the same issue. I am a new customer and my very first bill, Verizon was not able to complete the payment with autopay. I’ve already spoken to multiple Verizon reps on the phone. They tried to tell me I must have entered my bank account info incorrectly but the Verizon associate at the store entered my bank account and routing info copying it from a void check. I also deleted the info and rendered it but my account says I am ineligible for autopay now because of that failed payment, and the rep said I have to wait 6 months. The failed payment is 100% the fault of Verizon. I have autopay setup with other companies so I know it is not an issue with my bank. I only switched because Verizon was going to be cheaper than AT&T but without the autopay discount, it is not cheaper. If this isn’t resolved I’ll be switching back before the 6 months is up.
I believe Verizon purposely makes bank autopay payments fail to try to get people to push people to sign up for the Verizon credit card. Does anyone else feel that?

Well, I'm a prepaid customer (ported in on 2 different occasions) and both times I could not pay my first bill using autopay because I'd only just signed up and the first bill was due immediately upon signing up. If the autopay details are all correct in your My Verizon account, then all the subsequent bill payments will be through the autopay. I've never been a postpaid customer with Verizon, but there are other fees involved when you sign up that I've read about, and I'd have to guess you have to pay those via other means since the system hasn't yet refreshed at the very start with getting your autopay details.

If, however, you had an autopay transaction bounce for some reason, the system cancels your autopay and you can't sign back up for 6 months. There is no way around this block, unfortunately.

CalifornioCats

I have been dealing with this for the last 4 months and no one at Verizon have any idea why its not allowing me to enroll, spoke with both customers service and financial services and spoke with a supervisor and confirmed that there were no restriction on my account. I have tried all methods including there suggestions and nothing works, nothing I can not enroll in auto pay, I could be saving $20 on my bill. I have been with verizon for almost 20 years I have never had this problem before, I don't think its because i went from post paid to pre paid then back to post paid. Any case if any one has any ideas please I am all ears. Thanks in advance.

Verizon_Support

CalifornioCats, I'm sorry to hear you're having that trouble with your Auto Pay. I use that too to save on my bill, and yeah it helps out. I've sent you a Private Message so we can help look into what's going on.

-John

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