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Paying A bill
how do I pay a bill
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removal of payment method cards
I recently had to cancel my debit card and get a new card due to identity theft problems. Today, I changed my payment method to the new debit card in order to pay my recent charges. While adding my new card to the payment method, I noticed several other cards listed that are no longer active. How do I remove the old…
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Internet
where do I go to pay my internet
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VZWRLSS*APOCC VISE
I am being charged with VZWRLSS*APOCC VISE after switching to Visible. I'm just trying to figure out what I'm being charged for if its a tablet that's still being charged or my watch. Can you help with this and why I'm still being charged?
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Quick to take - Not great at providing updates
I canceled my payment last weekend and Monday morning $400 was taken out of my bank account. I had canceled my original payment and rescheduled for my next payday. That $400 is now gone from my bank account and I am overdrawn until I get paid or I get a refund. I have been in constant contact with customer service since…
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Sneaky Billing Practice
I called Verizon about my bill being too high. The representative said I would save about $50 per month by adding a fourth line as I only had three. She said it may sound weird, but that is the case. She said my bill would go from $231 to $182. So, even though I didn't need (and don't use) the fourth phone, I went ahead…
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Fios bill up 108%
Why did my only Verizon service—internet—go up so much? I've had plenty of frustrating, mediocre service in the past. A technician who installed gigabit internet some years ago arrived without a working drill. He set up the router in the furnace room, which has 3 concrete walls, and put a repeater in the next room. This…
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Charities for Roundup Contributions
Of the 3 options for selection, what are the first 2 charities and who are the beneficiaries of the amount one selects for charitable contribution. Already familiar with Wounded Warrior Project.
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Old purchase receipt
I need an old receipt from 2021 proving i purchased an iPhone 12 pro
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Verizon Visa Rewards
I have been a Verizon Fios customer for over 9 years. Last month I cancelled my wireless account. I was told by a representative that I could use my Verizon Visa Rewards towards my final bill balance. However, when I received my final bill I was not able to even view it online. I had to speak with a customer representative…
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How to retrieve lost email with gift card information
Hello, somehow I accidentally deleted my digital gift card from my inbox and need the full string of numbers and expiration date to use it towards my next bill. I have already used it twice before, and since I did not save it as a saved payment, I can't locate it. I already looked under billing details and can only see the…
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Still being charged and no one is doing anything about it.
Contacted Verizon to cancel my account, said everything mobile numbers and internet. I was told everything was all set. I asked even my Internet and he said yes and told me how to return my modem. I also said my battery on my box in the basement won’t stop beeping and asked for someone to disconnect it. He said absolutely,…
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Issue on charges for home installation
Fios supervisor verbally promised me that there would be no charge for the technician visit or the set top box activation. I was further promised a lower monthly fee because what is being installed is more powerful that I need. None of this has been confirmed in writing. I need to be assured that the supervisor's comments…
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Split billing
I have multiple people on my plan. Is there a way I can send them their half of the bill or have them set up payments to pay their portion?
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Verizon didn't help me set up my account
My Fios technician are on the way to set up the Internet but when I was doing the process of registering my account this did not send me registration email to set up my account. I can't view my own bill!
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Autopay deduction
I’m in the process of placing a new Fios 500 Mbps order. Earlier in the checkout process, the monthly price showed $59.99 with Auto Pay and paper-free billing discounts included. However, on the final estimate page, the monthly charge shows $69.99, and I see a message saying “Auto Pay and Paper Free Offer Declined” even…
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Change Service Plan
I am having trouble logging into my Verizon account it says my phone number does not match there records. I would like to change my phone plan
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Account Unsuccessful
Here it is, the middle of 2026. I was reading posts as far back as 2024 before I gave up. I wanted to reply but couldn't figure it out. Topic: once you transfer from Verizon to another company they delete your account. Why has not been fixed yet? I was with Verizon for a couple of years after an ugly divorce I needed to…
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Need account number
I have a separateVerizons account: Shirley ***** ***** Beverly Hills Ca 90210 (Mobile Phones 4 number) Second Account Shirley ***** ***** New York, NY 10022 (Fios Internet and Cable TV) I need the account number as I have never set up the mobile account for the NY service. I have never received a paper bill. I am in LA at…
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I want to get my Phone Unlocked
To the Verizon Support Team, I am requesting an unlock for my iPhone 16 Pro, which is currently locked to the Verizon network. Device Details: · Model: iPhone 16 Pro · Serial Number: ***** · IMEI: last 4 digits are : ***** ***** Issue: The phone is showing a "SIM locked" status. I need to use this device with a different…
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Cancel service
Still getting charged after cancelling service
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Billing after cancellation
hi, I have been in USA for a research for 5 month. I used Verizon during my stay. In march I cancelled and asked multiple times if I have to pay anything as I was leaving the USA. They said I didn’t need to pay anything and they cancelled my number. However when I came back to my country I got an email that I have to pay…
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Loyalty or retention departement?
Is there a contact number for a verizon retention department? Having a unique situation that maybe they can help with.
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$20 per line loyalty discount
Has anyone ever been promised a $20 per line loyalty discount, told it was added to your account, told it was requested, to be rest assured it will be applied automatically, to never have it show up? Each month I contact Verizon they offer the discount, say they're processing it, and then it never shows up. Now the offer…
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Netflix and HBO Max from my Verizon Bill
I want to cancel Netflix and HBO Max from my Verizon account.
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I changed to visible
I changed to visible a Verizon partner, I don't have to do anything with my Verizon fios internet delight they said the discount would still be good
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Autopay
Can I Autopay from my checking account?
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Auto Pay
How do you set up auto pay?
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Price increase without notification
I just found out my Fios went up by $10 a month ($49.99 to $59.99). I looked at the bill and it says Fios internet service increase as reason. I called customer rep and he told me the 2 yr price guarantee passed. I explained I never received any notifications on the price increase, he told me to check my spam folder (I'm…
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Being charged two different city taxes on two separate phones
I've been trying to get the double city taxes off 2 of the 4 phones in my account. I keep getting told that "a ticket was put in" but nothing has changed on my bill. Does anyone at Verizon have the capability to fix this? The second issue is I was receiving a $25 per month credit for 55 plus with four lines. When I…