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Fixed my issue billing
I was promised my bill would be fixed by tomorrow or Monday I have documented that favor me my name is Ronnie P
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Loyalty and Retention
My call with Loyalty and Retention Department at Verizon didn’t go well to keep customer relationship longer. Almost make up mind to go out with other providers even I have to break remaining months out of 36 months agreement. Any email id that you know where I can share my concerns directly with Verizon?
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Misspelled name
Misspelled name now won't sell l send phone How do I if
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$25 10-year price guarantee lost
I signed up Verizon Home 5G plan back in December 2022 during their promotion $25 guarantee for 10 years, but I have lost it after 3 years into the plan, when I called I was told by the customer service that offer was for 3 years only. I told them to check their new releases back then, and after checking, the customer…
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Account
HHow Can I get my account number on here
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Regarding the billing
hello, how can i contact higher up to complain the issue that it hasnt fixed yet?
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loyalty
Is it standard proceedure for Verison to make me pay an increase of 111.00 for this months bill due to my Loyalty discounts expiring? No one seems to be able to get this months bill back to my original payment. I did not get any notice this was expiring but I guess it was my fault.
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WHY $12 PRICE INCREASE
WHY A $12 PRICE INCREASE
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Iphone 17
hello, my current phone broke and I wanna buy the new iphone 17 urgently, however I cannot afford to pay the full price right now, so my only option is to take the phone in installment plans. However, within 2-3 months I'll be able to pay the phone in full price. So my questions are, Are there any penalties if I pay the…
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How do I pay my bill
How do I pay my bill
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Remove a member
How do I remove a “family “ member who- 1- no longer functions as a family member 2- no longer pays for their portion 3- has left no forwarding address or information
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Payments Arrangement
I have a payment arrangement and screenshots of agents saying services will not be interrupted and my service is off.
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Activation fees and $200 gift card.
hello, I had t-mobile and was switching to Verizon, new customer, online order. I have screen shots saying the 40$ activation per line would be waived, and new customers with porting lines which I have done, would also redeem a $200 e gift card. Not only did they not waive the fees. also have no offer for the gift card,…
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How can I get a copy of my landline bill sent to me digitally? Can't access it in online account.
I have a Verizon landline which has been broken for weeks— no dial tone, just static on the line. I don't want to fix it, I want to port the number to a different company. To do this, I need a copy of my bill to verify that it's my number. I set up a Verizon online account to access my bill, but it won't let me see my…
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Service
I need to speak with an agent.
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Switch to Visible
My husband switched to Visible in April 2026, after receiving email from Verizon for months., about saving money with this service. He connected his phone and watch to Visible. No problem there. I checked his online account, and it wasn't available because of disconnected service. Everything looked good until a debit on…
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Getting $10 credit for autopay
I have called three or four months in a row due to no receiving my $10 credit for autopay. I had it setup but it was being removed from my savings, I removed that, reentered my bank info and still it was coming out of savings. I removed it again and my bank said that I had entered it correctly to be removed from checking.…
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Still being charged months after switching to Visible
I switched to Visible in October. I was under the impression that I disconnected each of my devices (phone, iPad, and Apple watch) from my Verizon account (and each customer service rep I speak to has verified that they're disconnected), but I am still being charged (this morning for a grand total of $82.74). No customer…
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Account number
I need my complete past payment record bills
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Paid bill for friend
is this a valid way to pay for a friends verizon bill: VZWRLSS*IVR VN 800-922-0204 FL 07/06
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Losing ‘perks’ Bill increased
this is ridiculous. I have been a Verizon customer for 30 years! Never missed a payment. Why is my bill going up? So much for loyalty. I’ll be looking for another carrier!
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I don't understand surcharges & taxes from multiple locations at the same time.
My Verizon bill has "AK State Universal Srvc Chg" & "AZ Trans Priv Surchg" for each of my 3 lines. How can I be in both states at the same time? 2. My Verizon bill has "Wasilla Cty Sls Tax-Telco" and "Wasilla City Sales Tax" for each of my 3 lines. My billing & service address are not in the city of Wasilla. Can this be…
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Cancelling process is not clear
I had a bad experience in cancelling the services.I placed devices and new phone connection.Then within a month i returned and cancelled the services.I called customer care and ex plained my situation 3 times.Each time whomever i spoke told that we would waive off .Its enough to pay only cancellation not plan services…
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Credit
I have notification that I have a credit. How do I get that credit back? Can it be refunded back to the debit card it originally came from for payment
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improper charge
Hello, I canceled my Verizon account before leaving the United States, and I have permanently moved to another country. I recently received an email saying that I have a bill to pay. However, before canceling my account, I made sure that all outstanding balances had been paid. Because of that, I don’t understand why I am…
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18-Year Loyal Customer Facing $800 Charge for Canceled Line
I am writing this here out of sheer desperation and anger. I have been a loyal, continuous Verizon customer for 18 years. I have always paid my bills on time and trusted this company. That trust is completely broken.To save money on my monthly bill, I called Verizon Customer Support to inquire about removing a secondary…
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Verizon CSR Chat Agent
On Monday afternoon I opened a support chat to ask for more time to pay my bill due to a serious medical emergency situation with my daughter. She suddenly went blind in one eye and the super niche specialist only takes cash. We had bo choice but to pay for the appointment. I explained this to the CSR and they assured me…
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Loyalty rewards
Last June, I spoke with Rutik in Cleveland, who assured me that all my previous loyalty reqards would be restored and proper notes would be added to my account to ensure continued support. Unfortunately, when I recently contacted Ria via chat, a supervisor, I was told there was no way to add notes or guarantee these…
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Regarding my Verizon phone
HI. I bought a Verizon phone from a guy at Walmart roughly a month or so ago. I gave him my checking account number and a valid email address, but apparently Verizon didn't get either since you keep sending me letters saying you have no way to communicate with me. And no money was taken out of my checking account for my…
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Payment increased
i’ve been with this company for over 11 years and all of a sudden my bill goes up $40 without any notice. Why wouldn’t my bill go up this amount if nothing changed