being charged for service I never had

GreenGrass4
Enthusiast - Level 1

I've tried 3 times to reach Verizon by phone . They hang up on me?

- 2 times week of June 2, June 13

I was told at Walmart ,that it would take about 30 min to buy a new phone and connect it to Verizon service and keep my phone number.

After spending 10 hours with the tech at Walmart and still not having  working phone, --- I returned the phone, got my $ back from Walmart in 2 days. Now Verizon is billing me????

I never had a working phone. I never used the phone.

An Veizon is unreachable. ..by phone anyway. And I see no other way to reach them.

Their service is terrible. And Ive seen that repeated many times in these forums.

Does anyone know anyway I can email Verizon.? Pls LMK. Thanking in advance for any help I can get on this.

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