billing question why hasent cancled shipment

[freoseth]

so i had placed an order mistakenly thinking it was a watch especially since it came w promotion for the holidays

well i been canceling the shipment and no mattwr hoq.many times.it.doesnt cancle.and then they said they had delivered it but i.never recieved. anything thw fruatrating part is.that i have.to go out my.way to go return a package.that i didnt want ？ and.on top of that they tell me they gave the.package to.directly to soomeone  omg did they bother to use ID beforehanding over my package.also im going to be billed for tthis device i never.recevied.or wanted.i was.suppose.to recieve a watch. not the.ring -_-

also the promotions for the holidays where aee the emails for redeemingthe xbox.and.the tv ？

can costumer support please help ans get all this.fixed 

[vzw_customer_support]

Hey, freoseth, we are so sorry to hear that this happened! We want to make sure to get things cleared up asap; we're sending you a Private Note to get more specifics. 

-Cait