On May 3, 2024 I sent in my FULL payment of $1153.08, certified mail. On May 13, 2024 my phone was shut off for non payment. I called and I was transferred and had to re explain my issue multiple times only to get transferred more th reach a supervisor who gave me major attitude when I tried to explain that I was frustrated but not at her, she hung up on me, I then called back and spoke to a gentleman who got me right thru with some one who "helped" me, I had to pay $242.00 until my payment cleared. Ok paid. The next morning, my phone was shut off again... repeat cycle ๐ Finally my phones were turned back on. I researched and realized you have a payment center in Dallas ( where I sent original payment) and one in Newark, so I sent a new payment to Newark ( I overnighted on May 16, 2024) to be there in time for my due date. Now yesterday, my phone is off again. I do not want to have to deal with being transferred and all of that again. I never received the returned payment from Dallas either so what is going on Verizon? Where are my payments going?
Thank you for reaching out to us on this platform. It is crucial to know what is going on with your payment. For your peace of mind Verizon offers you different payment methods. Check out the information on the link below:
https://www.verizon.com/support/pay-bill-faqs/
Are you using the address included on your cell phone service bill?
~Maria
Start a new topic or ask questions in the open forum.
