device upgrade

[lydiabrewer07]

I cannot wait for this 3 year contract to end. I am still being overcharged on 5 of the devices as the promotion they have applied was not what the promo was.  No one can get it fixed, not the store , not customer service. It has been a 4 month, YES FOUR MONTH nightmare. They still have yet to provide a promotional credit on my 6th line at all. Verizon is terrible and as soon as I can exit to someone else I will. I have been a customer for almost 6 years and I cant wait to leave. It has been a nightmare. My suggestion never commit to Verizon.

#overcharged

#pickadifferentprovider

[vzw_customer_support]

Making sure you're getting the right promotions on all of your lines is definitely important and we want to help make sure this whole situation is resolved ASAP. We're sending you a Private Message so we can gather more details and help you find a fix.

~Jesse

[AW121]

Report them to the BBB! I have the SAME problem, as many other loyal customers are also being bamboozled. This is fraud. Report them!!!! Search Verizon headquarters and use their New York address.

[vzw_customer_support]

We want to make sure that you're able to get the promotion that you were promised. I'll be sending you a private message shortly to collect more details. 

-Necia

[dogn]

I've contacted Verizon multiple times over the past 6 weeks about the same issue.... not getting device credits for promotion.  Customer service is a blackhole.  Have open service request and nothing is being done.  When I check on it they kick the ball back into my course saying "we have an update.... log in to see..." and then it just says to continue conversation, more information is needed... without specifying what info.  And if I connect to a live agent it is always someone new who never reads the case notes, asks "how can we help put a smile on your face" but NOTHING is being done on the open service request

[dogn]

19 years a loyal customer.  As my daughter says "perhaps it's time to switch to AT&T"

[vzw_customer_support]

Hello dogn, I'm sending you a Private Message here so we can assist in looking into this for you.

-Josh

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, the promotion issue has been resolved. If others encounter problems with losing a promotion, some common issues can include these items. Not meeting the promotional requirements of the offer. An error with the promotion system or if a plan change to an ineligible plan occurred.

For anyone who has a device promotional issue, we recommend reviewing our Device Deals & Promotional FAQ: https://www.verizon.com/support/device-deals-faqs/

If you need assistance with a similar issue, please contact us for help.  -John