I'm at my wits end with Verizon wireless. I have tried at least a dozen times to get eBill on my new bank account but can't get it done. I had eBill for 2 decades at my old bank and never had any problem but when I switched banks I get an error message that tells me that eBill failed because I'm already successfully enrolled in eBill and to contact Verizon. It seems that nobody at Verizon has any knowledge about eBill and they've all suddenly gotten brain damaged. Verizon wireless is probably the most expensive wireless phone service and I don't use any of their features and rarely go over .4gb of data so I don't need unlimited data. I just want cheap phone service and eBill. I'm giving Verizon wireless one last chance to fix this AND give me the minimum charges before I move on to another company that will. 30+ years with Verizon and I'm fed up with the runaround.
Hey, Jayne4, I'm sorry for the trouble with your billing. We greatly appreciate your decades of loyalty and are standing by to help. You mentioned that you have had e-bill setup through your bank and then changed banks. Have you been able to end your e-bill through that original account prior to setting up e-bill through your new account?
-Lauren
Hey, Jayne4, I just wanted to check in with regard to your e-bill concern. We are standing by to support you, please let us know additional details so we can best assist.
-Lauren
Yes, the very first thing that I did was cancel eBill at PNC even before my account was active at DFCU. I opened the account at DFCU made my transfers then started online bill pay. Every other company was no problem with setting up eBill except for Verizon wireless. Over and over again I call, go online chat, open a ticket and still the people at Verizon only ask the same questions and I give them the same answers and nothing changes. It is an internal problem with programing or something and my "Home Bank" doesn't get eliminated from the records so DFCU cannot process eBill because it says I am already signed up for eBill. I am ready to leave Verizon for this and because Verison is just about the most expensive cell phone provider AND I never use more than 0.5gb of data but I have to pay for 4 gb.
Just fix the eBill and tell me why I have to pay $107 for two lines at $26.50 each and then reduce my bill to something that isn't stupid expensive when I don't use anything.
We're sorry for all the issues you have been through. We would love to take a closer look at this situation and help as much as we can. Can you please send us a private note to further assist?
~Ivone
How do I send a private note?
I am not surprised that I didn't get an answer when I asked how to send a private note regarding my problem with eBill. I have never had good customer service for this problem and always had the same result, I still have the problem getting eBill set up. I even told them several times how to solve their internal problem with eBill errors and it fell on not just deaf but ones that are connected to those that do not care to actually solve a problem.
No reply with instructions on a PM and no problem resolution. Maybe T-Mobil is better at customer service.
Hello, courtesy follow up regarding your e-billing dilemma. Our goal is to offer the support you need. We sent you a Private Note, please review at your best convenience. ~Gilbert
Same boat. I've been trying for 2 years since switching banks. Attempts at any resolution seem futile. There is another post on here that hints at the solution, but I can't seem to get anyone in Verizon support to provide more than an inane canned responses; that is, if they even offer a solution. I feel they just repeat questions I've already answered and then completely ignore the problem.
It's infuriating that there is no clear path to solving this.
I'm having the exact same problem. I might have switched banks during my time with Verizon, I don't know, but that was nearly a decade ago.
Now, on USAA's bill pay it says "Ebill is available, sign up!" and when I try I get this message:
Your account is already successfully enrolled in the eBill program. Please contact Verizon Wireless for details (1).
Of course it goes without saying that (1) my account is not available for eBill, and (2) it is effectively impossible to contact Verizon Wireless about such a problem. Getting someone on the phone is a lengthy exercise in futility and frustration.
We value your loyalty for these 30 years and would like to help with your billing questions and concerns. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
We're here to help. Let us know if you need assistance. ~Peter
I'm going to try another method to get my "home banking" information set/reset to my new financial institution and then try to enable eBills. I set up Verizon bill pay with my new banking information in their "autopay" area. Once a payment cycle is complete I will delete that "payment method" and see if that then sets my "home banking" information to my new bank. Then I will try again to enable eBills and God willing, it will trick the system and allow me to do eBills.
I do not like providing my account information to any of these utility/service companies because they regularly get hacked and information is stolen.
Fingers crossed, I will update this discussion with my success or failure in trying this method.
We want to ensure this is resolved for you. Please message us here anytime for further assistance.
-Sean
My attempt was unsuccessful. If you really want to help, then delete my home banking account information on my account. I'm told this is not something customer service can do there must be an IT ticket generated to clear out the information from my previous bank DFCU. I've talked to several customer service reps and they say they submit a ticket but nothing gets changed. This is an internal Verizon system issue and there are many, many unhappy customers out here trying to get this to work.
Beyond frustrating to spend so much time on something so basic. All the other utilities/companies that offer eBills get it and it works - only Verizon is incapable of getting this to work for their customers.
Start a new topic or ask questions in the open forum.
