eBill
Jayne4
Enthusiast - Level 2

I'm at my wits end with Verizon wireless. I have tried at least a dozen times to get eBill on my new bank account but can't get it done. I had eBill for 2 decades at my old bank and never had any problem but when I switched banks I get an error message that tells me that eBill failed because I'm already successfully enrolled in eBill and to contact Verizon. It seems that nobody at Verizon has any knowledge about eBill and they've all suddenly gotten brain damaged. Verizon wireless is probably the most expensive wireless phone service and I don't use any of their features and rarely go over .4gb of data so I don't need unlimited data. I just want cheap phone service and eBill. I'm giving Verizon wireless one last chance to fix this AND give me the minimum charges before I move on to another company that will. 30+ years with Verizon and I'm fed up with the runaround.

Labels (1)
12 Replies
vzw_customer_support
Customer Service Rep

Hey, Jayne4, I'm sorry for the trouble with your billing. We greatly appreciate your decades of loyalty and are standing by to help. You mentioned that you have had e-bill setup through your bank and then changed banks. Have you been able to end your e-bill through that original account prior to setting up e-bill through your new account?

-Lauren

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vzw_customer_support
Customer Service Rep

Hey, Jayne4, I just wanted to check in with regard to your e-bill concern. We are standing by to support you, please let us know additional details so we can best assist.

-Lauren

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Jayne4
Enthusiast - Level 2

Yes, the very first thing that I did was cancel eBill at PNC even before my account was active at DFCU. I opened the account at DFCU made my transfers then started online bill pay. Every other company was no problem with setting up eBill except for Verizon wireless. Over and over again I call, go online chat, open a ticket and still the people at Verizon only ask the same questions and I give them the same answers and nothing changes. It is an internal problem with programing or something and my "Home Bank" doesn't get eliminated from the records so DFCU cannot process eBill because it says I am already signed up for eBill. I am ready to leave Verizon for this and because Verison is just about the most expensive cell phone provider AND I never use more than 0.5gb of data but I have to pay for 4 gb.

Just fix the eBill and tell me why I have to pay $107 for two lines at $26.50 each and then reduce my bill to something that isn't stupid expensive when I don't use anything.

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vzw_customer_support
Customer Service Rep

We're sorry for all the issues you have been through. We would love to take a closer look at this situation and help as much as we can. Can you please send us a private note to further assist? 

~Ivone

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Jayne4
Enthusiast - Level 2

How do I send a private note?

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Jayne4
Enthusiast - Level 2

I am not surprised that I didn't get an answer when I asked how to send a private note regarding my problem with eBill. I have never had good customer service for this problem and always had the same result, I still have the problem getting eBill set up. I even told them several times how to solve their internal problem with eBill errors and it fell on not just deaf but ones that are connected to those that do not care to actually solve a problem.

No reply with instructions on a PM and no problem resolution. Maybe T-Mobil is better at customer service.

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KH-OrnEsh
Moderator Emeritus

@Jayne4 

To Private Message the agents, click on the username and then click send message. 

 

Screen Shot 2022-12-27 at 10.08.57 AM.png

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vzw_customer_support
Customer Service Rep

Hello, courtesy follow up regarding your e-billing dilemma. Our goal is to offer the support you need. We sent you a Private Note, please review at your best convenience.  ~Gilbert

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jbetts
Enthusiast - Level 1

Same boat. I've been trying for 2 years since switching banks. Attempts at any resolution seem futile. There is another post on here that hints at the solution, but I can't seem to get anyone in Verizon support to provide more than an inane canned responses; that is, if they even offer a solution. I feel they  just repeat questions I've already answered and then completely ignore the problem.

It's infuriating that there is no clear path to solving this.

Solution ? https://community.verizon.com/t5/Other-Network-Discussions/SOLVED-moving-ebills-to-another-bank/m-p/...

asefaefersrberdgfhrth
Enthusiast - Level 2

I'm having the exact same problem. I might have switched banks during my time with Verizon, I don't know, but that was nearly a decade ago.

Now, on USAA's bill pay it says "Ebill is available, sign up!" and when I try I get this message:

We're sorry, we're unable to add the following e-bill.

Your account is already successfully enrolled in the eBill program. Please contact Verizon Wireless for details (1).

Of course it goes without saying that (1) my account is not available for eBill, and (2) it is effectively impossible to contact Verizon Wireless about such a problem. Getting someone on the phone is a lengthy exercise in futility and frustration.

 

 

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vzw_customer_support
Customer Service Rep

We value your loyalty for these 30 years and would like to help with your billing questions and concerns. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

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vzw_customer_support
Customer Service Rep

We're here to help. Let us know if you need assistance. ~Peter

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