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escalate an issue

Can someone please give me the physical address for where to write a written complaint to the company?

I have been a customer since April and have spent hours on the phone trying to resolve a billing issue. Each time I call, I need to wait to speak to a supervisor. Each time they "assure" me it will be resolved. I have been told multiple times that I will get a call back to let me know the status of the resolution. Nothing has been fixed, and I continue to need to call back and spend more time trying to fix it.

I would like to send a formal complaint to the company and a request to have it resolved without more hours spent on my end. Thanks!

Comments

BettyPug

Same - I am beyond frustrated with the runaround I have been getting from Verizon to fix issues that should have been resolved with one call. I have spent hours on the phone and on chats. I thought it was resolved, only to see those charges show back on my bill randomly two months later.

Pitamori

Hello I had issues with them and they fixed it the next bill ! Please contact them on the chat on the Verizon app many times they will work better on chat !

BettyPug

They fixed it on my last bill, but then it came back on this bill. And now I'm getting the same runaround on the chat.

Verizon_Support

We're sorry to read that you have not gotten the help you need with your billing concern. We're here to help. We'll be sending a private message. ~Peter

Verizon_Support

We know how valuable your time is, and we want to make sure we can get this resolved for you. If you could provide us with additional details about the issue you are having, we'll be glad to help out.

~Freddy

jjmgss

I just spent another two hours on the phone with Verizon yesterday with no resolution and none of the credits that I was told I would get. I am taking my business elsewhere. Even if it's more expensive, it should be less time consuming.

jjmgss

I still have not been given the address to write a formal complaint. That was original request on this forum. I'm hoping one of the Verizon employees can share that. Thank you.

Verizon_Support

we are standing by to help. please reply to our private message.-Joe

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