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interruption of services

Kiyasiaw
Newbie
‎08-26-2025 11:18 AM

I have tried to speak to a live agent due to my services being interrupted.  however I am set up for a payment plan for payment is sept 3rd.  WHY IS MY PHONE OFF.  I need to speak with someone asap, I work from home and need access to my phone.  SEND HELP ASAP 

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vzw_customer_support
Community Manager
Community Manager
‎08-28-2025 11:24 AM

Hello Kiyasiaw, we want to help review your services being interrupted. So, we can better assist, we will be reaching out via Private Message.

-Sarge

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Chosen12
Newbie
‎08-28-2025 01:39 PM

MY CELLPHONE SERVICE HAS BEEN INCONSISTENT AND SPOTTY FOR THE LAST 9-10 MONTHS.  I'VE SPOKEN TO VARIOUS VERIZON CS REPS WHO PROMIST THE ISSUES ARE FIXED.  IT'S ALL LIES!!!!  VERIZON YOU ARE TAKING MY MONEY FOR A SERVICE YOU KNOW I AM UNABLE TO ACCESS.  I NEED A RESOLTION NOW!

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vzw_customer_support
Community Manager
Community Manager
In response to Chosen12
‎08-30-2025 03:00 PM

We want to make sure you're getting the most out of your services, Chosen12 and want to turn your experience around. Please be on the lookout for a Private Note from us offering additional support in regards to your network issues. 

-Christy

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vzw_customer_support
Community Manager
Community Manager
‎10-02-2025 07:50 AM

 

We had sent a Private Message to continue the discussion related to your payment arrangement.. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

 

To learn more about making payment arrangements, you can visit the following link: https://www.verizon.com/support/promise-to-pay-faqs/  -Dee

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