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“only pay in cash only in a store” account status

Verizon has put my account status into a “only pay in cash only in a store” status which is wild and have never heard of such a thing. Further, I’ve been told this will continue for the next six months and it cannot be lifted. No one can give me an explanation for how my account ended this way. I’ve been a loyal customer for 10+ years always used auto pay and always paid on time. I have service connected disability and can not physically travel to a store. What Verizon is doing is in violation of the Americans with Disabilities Act

Comments

SynthpopAddict

I'd check with your bank and make sure your most recent autopay transactions processed without a hitch. If one gets declined for any reason, then yes, the system cancels your autopay and you can't sign back up for 6 months. You can try using the one-time bill pay site online to pay your bill:

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

bcrovs

So they requiring me to physically go to a store and pay in cash - in this day and age - without any explanation (btw I am also on FIOS and have auto pay set up there with no issues). No one from Verizon has reached out or attempted to remedy this. Again, pretty unbelievably bad customer service for a loyal 10+ year customer. It’s a shame in the US we have more or less a duopoly w wireless and even worse based on coverage / where you live and we have to deal with this

SynthpopAddict

<<I am also on FIOS and have auto pay set up there with no issues>>

Your Fios and mobile accounts aren't linked? There's a way to do that, but I'm worried it could "break" the autopay on the Fios account to where you'd have to pay in cash in store for 6 months for the whole shebang.

You can try sending a private message to @vzw_customer_support
to ask about the situation, but if the system truly has put you on "cash only" status for the time being, then there is no workaround for it. This is a company policy. If you are unable to leave your home and none of the other bill pay methods work, the only thing I can think of is to have a trusted person bring your payments to the nearest corporate store for you until the 6 month period ends.

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