"Sorry we are not able to process your request at this time" no matter what I do
the2belo
Enthusiast - Level 2

I am trying to turn off Auto Pay for my prepaid plan on my account, but I cannot log into the account, nor can I click "Forgot Info" to reset anything, because every action will land me on a "Sorry we are not able to process your request at this time." page every time. 

I cannot call Verizon using the 1-800 number because I am located outside the US. (When I was in the US, I had called them to access the account, and I succeeded at that time, but now it's locked out again.)

I have done all the browser stuff (resetting cookies, using different browsers, etc) but that has done nothing.

 

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Re: "Sorry we are not able to process your request at this time" no matter what I do
vzw_customer_support
Customer Service Rep

We are more than happy to send that to you. I am sending you a Private Note, so please keep an eye out for it. *CMB

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Re: "Sorry we are not able to process your request at this time" no matter what I do
vzw_customer_support
Customer Service Rep

 

It is important that you are able to get Auto pay turned off. We are sending you a Private Note right now. *Deanna

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Re: "Sorry we are not able to process your request at this time" no matter what I do
the2belo
Enthusiast - Level 2

I am responding to that, waiting...

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Re: "Sorry we are not able to process your request at this time" no matter what I do
the2belo
Enthusiast - Level 2

Sorry I ran out of time on the previous secure link, may I please have another one to continue?

 

 

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Re: "Sorry we are not able to process your request at this time" no matter what I do
vzw_customer_support
Customer Service Rep

Hi, the2belo. Thanks for contacting Verizon Social Media. I'll be delighted to assist you with any question or doubt you may have. Please, contact us through Facebook or Twitter for a personal assistance?

>Apollo

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Re: "Sorry we are not able to process your request at this time" no matter what I do
vzw_customer_support
Customer Service Rep

We are more than happy to send that to you. I am sending you a Private Note, so please keep an eye out for it. *CMB