repeated emails about promotional credit

whoanellie
Newbie

I am getting repeated emails telling me that "Your device promotional credit* has been removed from your account because one of the required lines of service is no longer active." I have made changes to my account and I believe that this is correct. The problem is that I have been getting these emails everday for close to two weeks. How can I stop these emails? Thanks.

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2 Replies
vzw_customer_support
Customer Service Rep

Hi whoanellie, thanks for bringing this to our attention. Please respond to the private message we're going to send you so we can find a resolution. -Red

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SynthpopAddict
Champion - Level 2

There isn't an "unsubscribe" or similar link at the bottom of the email?  If not, or the link is giving an error message, I'd try going into your My Verizon account and adjusting the notification settings.

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I'm not a Verizon employee, just another customer trying to help.
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