repeated emails about promotional credit

I am getting repeated emails telling me that "Your device promotional credit* has been removed from your account because one of the required lines of service is no longer active." I have made changes to my account and I believe that this is correct. The problem is that I have been getting these emails everday for close to two weeks. How can I stop these emails? Thanks.

Accepted answers

SynthpopAddict

I can't tell you why the system is stuck in that kind of loop with telling you your credit is gone, but so long as your account is all right otherwise, I found this on the website for updating your notification settings. This is likely something only the Account Owner can manage; hence why Verizon CS can't do it. Go to the "manage notification settings" under Communication Preferences.

https://www.verizon.com/onesearch/search?q=turn+off+email+notifications&ES=shop&src=wireless

All comments

Verizon_Support

Hi whoanellie, thanks for bringing this to our attention. Please respond to the private message we're going to send you so we can find a resolution. -Red

SynthpopAddict

There isn't an "unsubscribe" or similar link at the bottom of the email? If not, or the link is giving an error message, I'd try going into your My Verizon account and adjusting the notification settings.

whoanellie

I have received numerous messages from verizon employees in response to this thread but no one has folllowed through with any help. I have received the same email every day for at least one month. Screenshot 2025-06-23 063654.png

SynthpopAddict

https://www.verizon.com/onesearch/search?q=turn+off+email+notifications&ES=shop&src=wireless